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Solutions

Solutions

Smart Government

With the popularization of emerging technologies such as artificial intelligence in various industries, government departments are also taking an active part in the transformation and upgrade of government services. Fano Labs’ s artificial intelligence system uses Automatic Speech Recognition and Natural Language Processing technologies to help government departments and public sectors enhance service quality, work efficiency and improve satisfaction of the public.


Smart Government

Pain Points

  • Limited public resources to meet all needs of mass affairs

  • 2

    Too many incidents need to be dealt with in emergencies like natural disasters

  • 3

    The efficiency of traditional government procedures needs improvement

  • Low public satisfaction due to the poor user experience of the original system.

Solutions

  • Chatbot for Government Service

    Chatbot for Government Service

    Smart Q&A systems designed for various scenarios of government departments and public sectors.

  • Speech Analytics

    Speech Analytics

    Automatic Speech Recognition and Natural Language Processing technologies to analyze in-depth all types of voices.

  • Incident Management System

    Incident Management System

    Artificial Intelligence for realizing intelligent optimization on incident reporting, management, and responding processes across various industries.

  • Public Sentiment Analytics

    Public Sentiment Analytics

    Supporting public sentiment analytics in various formats like text and voice and in different channels.

Benefits

  • Enhance the service quality of the government Enhance the service quality of the government
  • Improve the work efficiency of public officialsImprove the work efficiency of public officials
  • Improve satisfaction of the publicImprove satisfaction of the public
  • Establish a good image of government/public sectors Establish a good image of government/public sectors

Cooperation Cases

In the smart accident management system, front-line workers can easily use mobile terminals such as mobile phones to report accidents via voice. By automatic speech recognition and analysis on the reported information, the system extracts key information (such as accident address, type of accident, severity, etc.). Integrated with the internal control platform, the system dispatches relevant responsible departments to handle accidents and timely initiate response to the front-line workers. The system greatly improves the automation and intelligence of accident response, simplifies the accident management process, and reduces accident processing time by 80%. The system improves the efficiency of internal personnel especially in the case of natural disasters such as typhoons, which significantly reduces the incidental losses, and improves the public’s satisfaction on accident response.


  • Fano Labs provides a smart Incident Management System for a government department in Hong Kong.

  • Fano Labs provides smart tourist service robots for a government department in Sichuan.